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Case study

ÜBBS Pouches

  • Customs Clearance & Supply Chain Optimisation

Supporting a fast-growing airline with time-critical aircraft
parts, improving visibility, reducing delays, and ensuring
operations stay on schedule.

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Date

January 2024

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Client

ÜBBS Pouches (RV Karma Limited)

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Solution

Customs Clearance & Freight Management

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Sector

Tobacco-Free Nicotine Products

ÜBBS Pouches

Real Time

AOG

Response within hour

Global coverage across 150+ countries

24/7

operations coverage

Significant

Significant

improvement in delivery reliability

Consistency

More Consistent

And controlled freight costs

Full Visibility

Full Visibility

Across all shipments via ScanCloud

Achievement

THE CHALLENGE

ÜBBS Pouches is a rapidly growing brand manufacturing and distributing nicotine pouches from a pharmaceutical-grade facility in India to customers across the UK and Europe.

As the business scaled, their logistics model created several operational challenges:

  • Direct shipping from India to end customers with no central control
  • Reliance on customers to manage customs clearance
  • Limited visibility across shipments and delivery timelines
  • Frequent delays at customs
  • Additional costs including storage and handling charges

This resulted in:

  • Longer delivery times to customers
  • Increased operational costs
  • Lack of control over the end-to-end supply chain
  • A poor customer experience during critical growth stages
Idea

THE SOLUTION

Scanlon Freight conducted a full review of the existing supply chain across both the UK and Sweden — key entry points for their shipments.

We implemented a structured, centralised logistics and customs solution, including:

Supply Chain Optimisation

  • Consolidated shipments into a controlled import model
  • Introduced a managed customs clearance process
  • Ensured consistent handling across all consignments

Customs & Duty Optimisation

  • Identified that the client was not utilising preferential duty rates
  • Advised and supported the implementation of a REX (Registered Exporter System) number
  • Reduced import duty rates from 16% down to 11.60%

Visibility & Control

  • Identified that the client was not utilising preferential duty rates
  • Real-time shipment tracking
  • Automated milestone updates
  • Full document visibility (customs, invoices, waybills, PODs)

This moved the client from a fragmented, reactive process to a fully managed, compliant and cost-efficient supply chain.

Achievement

THE RESULTS

The improvements delivered immediate commercial and operational impact:

  • Reduced customs duty costs by over 25%
  • Improved visibility across all UK & EU shipments
  • Faster customs clearance with fewer delays
  • Eliminated unexpected charges at airports
  • Streamlined communication with a dedicated account manager
  • Greater control over the entire supply chain

Most importantly:

ÜBBS Pouches gained the structure and control needed to scale their business across the UK and Europe

Without being held back by logistics and customs complexity

“Working with Scanlon Freight to handle our customs clearance and freight forwarding across the UK and Europe has been one of the best operational decisions our business has made.

From start to finish, the team has been professional, efficient and responsive. Communication is clear at every stage, ensuring our freight is cleared, transported and delivered on time without any issues.

The process has been seamless, and we’ve really appreciated the attention to detail and expertise throughout.”
Images
Patrick Wigham
eCommerce Manager, RV Karma Limited
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Time-critical freight forwarding specialists, delivering tailored logistics solutions for Aviation, Cruise & Marine, Healthcare, Energy and Hi-Tech industries worldwide.

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Assess. Create. Tailor. Inform. Operate. Navigate.

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Get In Touch

+44 (0)20 8713 0100

Available 24/7 for urgent shipments

sales@scanlon-freight.co.uk

Haleworth House, Tite Hill, Egham TW20 0LR, United Kingdom

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